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ORDERING

How does it work?

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It’s easy. You sign up, choose the number of meals that works for you, leave us your details, and your meals will arrive at your door.

We deliver to Thornhill, North York, Lower Richmond Hill, and Toronto. A pick-up location is available for the Brampton Area. Delivery days are Monday and Thursday. You can choose to expect delivery between either 12-3pm or 6-9pm.

Choose the weekly or monthly subscription depending on your needs and the number of meals you’d like to receive each week before Thursdays at 9pm.

Once you’ve placed your order, your food is prepared fresh and delivered in sealed microwavable containers. All meals are fully cooked and stay fresh in the fridge for 3-4 days. Simply heat and enjoy.

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Do you only do weekly and monthly subscription plans?

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Yes. Currently we only have the weekly, and monthly recurring plans. They are available with either meat or a vegan option.

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What if I don’t put the food in the fridge right away?

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Freshness is top of mind for us, so your food will be on ice until you can get it in the fridge.

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Do I have to return the containers?

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No. To meet commercial health code standards, we can’t reuse them, but they are perfectly safe for reuse at home. If not, they are recyclable!

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What if I have Diabetes?

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Marble Meals builds its menu around lean proteins, complex carbohydrates, and low fat products. Our meals are portion-controlled, and can be part of your managed diet.

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What if I have an allergy?

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To keep things simple and to mitigate errors, we do not make any changes or substitutions to any of our carefully crafted meals. Customers are encouraged to review the seasonal menu and we will be happy to make meal substitutions, but unfortunately we cannot substitute ingredients. You can find nutritional information for every product on the “Our Kitchen” page.

Please note that meals are prepared in a facility and with equipment that may have come into contact with peanuts or other nut products.

If you are concerned that you may be allergic to an ingredient in one of our menu items, please be sure to let us know either on your account page or by emailing info@marblemeals.com

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Can you design a custom menu for me?

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Unfortunately not. We offer a set menu of healthy, fresh meals which changes seasonally. You can customize the number of meals you choose per week, make meal substitutions, but we won’t be able to create a custom menu for you.

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What if I order an odd number of meals, or a number of meals that can’t be split evenly among the two delivery days?

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If you are ordering 5, 6, or 10 meals for the week, you will receive more meals on Monday than you will on Thursday. So, for example, if you order 5 meals for the week, you will receive 3 meals on Monday, and 2 on Thursday.

If you are ordering 6 meals for the week, you will receive 4 meals on Monday, and 2 on Thursday.

If you are ordering 10 meals for the week, you will receive 6 meals on Monday, and 4 on Thursday.

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How do I know what meals I’m getting on what days when I order an odd number of meals?

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If you have placed an order for an odd number of meals, you will only receive two different kinds of meals on Monday. This means that the odd numbered meal will be duplicated.

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OUR MENU

How do I choose the meals that I want?

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Our menu is on a four week schedule. This means you will receive the meals based on our set menu. If something is not to your taste or something you can’t eat we will be happy to substitute the meal for something else on that week’s menu.

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What if I am allergic or there is something I do not like in the meals?

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To keep things simple and to mitigate errors, we do not make any changes or substitutions to any of our carefully crafted meals. Customers are encouraged to review the seasonal menu and we will be happy to make meal substitutions, but unfortunately we cannot substitute ingredients. You can find nutritional information for every product on the “Our Kitchen” page.

Please note that meals are prepared in a facility and with equipment that may have come into contact with peanuts or other nut products.

If you are concerned that you may be allergic to an ingredient in one of our menu items, please be sure to let us know either on your account page or by emailing info@marblemeals.com

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How many calories are in each meal?

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We provide a full list of calories and macro-nutrient information for each meal based on average serving size.

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How do I heat the meals?

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All of our meal containers are microwave-safe and BPA-free. Heating time will vary depending on the power of your appliance and personal preference.

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If I skip a meal, how long will it last until I can get back to it?

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Meals are recommended to be consumed before the next delivery date (3-4 days).  If you have leftovers at the end of the meal period, you can simply freeze your remaining meals, and place them in the fridge the night before you want them. The next day you can heat them as normal when you’re ready to eat.

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DELIVERIES & PICK-UPS

I’ve just placed an order. When will it be delivered?

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When you placed your order, you should have chosen exactly which date and within what time window you wanted that order.  All deliveries will occur within the delivery window that was selected for the order.  If you need a reminder, sign-in to your account to check out your future orders and order history.

For deliveries: You’ll receive a text at the number you left with us approximately 30 minutes before your delivery is due to arrive.

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What are the delivery windows?

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For your convenience, we have FOUR delivery windows: Monday and Thursday evenings (6:00-9:00pm) and Monday and Thursday afternoon (12:00pm-3:00pm).

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What are your delivery areas?

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We currently deliver regularly throughout Toronto, North York, Thorhill, and lower Richmond Hill. A pick-up location is also available in Brampton.

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What if the meals arrive at my door and I am not home to receive it?

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We have tried to make it as convenient as possible with four delivery times during the week and two pick up locations, but we know that sometimes life gets in the way. If you’re not home at the time of delivery, the driver will do their best to leave the package for you in a safe and secure location. Often, this is either by your door, left with your building’s concierge, or some of our clients leave coolers or mini-fridges to store their order. If you have any special delivery requests or questions you can contact us at info@marblemeals.com

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What if my delivery didn’t arrive?

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If you haven’t received your order, there was most likely something preventing our driver from completing delivery. If you live in a condo without a concierge, apartment building, have a locked gate, or if there is something else obstructing delivery we will not leave the package in a public location. In the unlikely event this occurs, please contact us with an alternative delivery window. Please ensure that you are available for the alternative date and time arranged for your delivery. If we are again unable to complete, we will unfortunately not be able to arrange a third attempt at delivery, and will be unable to provide you a refund for that order period.

If you know of any problems that may prevent us from getting your food to you ahead of time, please contact us at info@marblemeals.com as soon as possible so we can make alternative arrangements.

Once a package has arrived at its intended location and has been left with either the concierge or at your door, Marble Meals holds no liability for the safety of the package or its contents.

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Can I provide the driver with a key or the access code to my building?

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Clients may choose to provide delivery drivers with access codes, keys, or other means of entry into their residence or delivery location. We do not recommend using this method because we cannot guarantee your code or location of your spare key will remain confidential.

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What if there is a snowstorm or inclement weather preventing delivery?

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In the unlikely event that our lovely Canadian weather prevents us from getting your meals to you, we will contact you to arrange an alternative time and date.

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Where can I pick my food up?

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We have two locations. One in Brampton at Trinity Health Collective located at 470 Chrysler Drive, and the second in North York at York Muay Thai located at 155 Limestone Crescent.

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YOUR ACCOUNT

How do I make changes to my details?

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All of your account and order details are designed to be self-managed.  This means that just about everything can be managed with just a couple of clicks through your online account.  But if you need assistance, we’re here to help.  Just call or text us at 416-453-1152, or email us at info@marblemeals.com.

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How do I receive delivery and order notifications?

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We will let you know about your order notifications or other account matters through email. You will receive a notice of impending delivery via text on the number you leave us.

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PAYMENTS, CHARGES, AND CANCELLATIONS

When will I be charged?

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For maximum convenience and flexibility, we only charge you for an order at the cutoff time stated for the chosen delivery date on Thursday at 9pm.

Regardless of which frequency option you choose (weekly or monthly), you will be charged for the order at the stated cutoff time for that order.

Monthly recurring orders will be charged every 4 weeks, on Fridays – before your next re-subscription restart on Monday the following week.

IMPORTANT

Orders are locked in at precisely the stated cutoff. If you would like to change or cancel a future order, you must call (416 453 1152), or send an email to info@marblemeals.com

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What if I travel a lot?

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We’re not here to overcomplicate things, so just let us know 48 hours before a delivery that you will be out of town, and we can put your order on hold. You can send us an email at info@marblemeals.com, call or text us us at 416-453-1152 and be glad to accommodate you.

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What is your cancellation policy?

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In order to cancel your plan please give us a heads up by latest Thursday at 9pm for the upcoming week. Feel free to send us an email at info@marblemeals.com call or text us at 416-453-1152 and we’ll gladly assist you through the process.

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What are my payment options?

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We accept most major credit cards (Visa, MasterCard, Discover).

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CATERING ORDERS

How does it work?

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Marble Meals is pleased to offer delicious, healthy, gourmet style hot and cold catering for groups of 25 or more.

Contact us at 416-453-1152, or via email at info@marblemeals.com for the menu and ordering information.

Orders must be placed at least 48 hours in advance.

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What is your delivery area?

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We currently deliver within Toronto, North York, Thorhill, and lower Richmond Hill. 

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Why is the catering menu different from the regular meal plan menus?

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Our catering menu options are prepared in the morning and delivered daily by lunch-time, or evening.  This allows our chefs even more flexibility to use ingredients that they can’t normally use for the regular meal plan menus that have to stay delicious for up to 4 days.

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What payment method do you accept for catering orders?

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We accept cash, debit, and credit for catering orders.

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AFFILIATE/PICK UP HUBS

How does it work?

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We proudly stock the on-site fridges of two GTA gyms and wellness facilities (York Muay Thai, and Trinity Health Collective) with healthy and delicious whole food snacks, fruit cups, wraps and organic, cold-pressed juices. Pick-up service is available at these locations Monday and Thursday evening (after 5:30pm-9:00pm).

If you are interested in becoming an affiliate, please contact us at 416-453-1152 or email us at info@marblemeals.com

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